Return & Cancellation Policy for W&M Ethnics

At W&M Ethnics, customer satisfaction is our priority. Please review our return and cancellation policies to ensure a smooth shopping experience.

Order Cancellations

  • Cancellations Before Shipping: You can cancel your order within 24 hours of placing it. To cancel, please contact us at 8824511227 or via WhatsApp at 8824511227. If your order has not yet been shipped, we will process a full refund.
  • Cancellations After Shipping: If your order has already been shipped, we are unable to cancel it. However, you may initiate a return once you receive the product.

Return Policy

We accept returns for the following reasons:

  • Defective/Damaged Products: If you receive a damaged or defective item, please notify us within 48 hours of delivery. You may return the product for an exchange or a full refund.
  • Wrong Item Received: If you receive an incorrect item, please contact us immediately for a replacement.

To be eligible for a return, the product must be:

  • Unused and in the same condition that you received it.
  • In the original packaging, with all tags intact.

We do not accept returns for:

  • Sale items, gift cards, or products purchased during a promotional event.
  • Products that have been worn, washed, or altered in any way.

Return Process

  • To initiate a return, contact us at 8824511227 or WhatsApp us at 8824511227 with your order details and reason for return.
  • Once your return is approved, you will receive instructions on how to send the item back to us.
  • Customers are responsible for shipping costs related to returns unless the product was defective or incorrect.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days through the original payment method.

Exchange Policy

We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange for the same item, contact us at 8824511227 or via WhatsApp.

Non-Returnable Items

  • Custom-made products or personalized orders cannot be returned unless they are defective or damaged.

Contact Us

For any questions or concerns regarding returns or cancellations, feel free to reach out to us:

  • Contact Number: 8824511227
  • WhatsApp: 8824511227
  • Address: 119/113 Jhalana Chodd, Mansarover

We are here to ensure your shopping experience at W&M Ethnics is enjoyable and hassle-free!